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Privacy and Cookie Policy

At Ecopha Bioplastics, your privacy is of utmost importance to us. This Privacy and Cookie Policy outlines how we collect, use, and safeguard your personal information across all our platforms, including bioplastics.au, my.bioplastics.au, and affiliated multistore websites. We adhere to GDPR (General Data Protection Regulation) standards and utilize TLS (Transport Layer Security) to ensure secure data handling.

1. Information We Collect

  1. Personal Information:
    • Name, email address, phone number, shipping and billing addresses.
    • Payment details (processed securely through encrypted channels).
    • Preferences, interests, and feedback are provided during purchases or interactions.
  2. Account Data:
    • Login credentials for single sign-on across all domains.
    • Order history, RFQ submissions, and saved items.
  3. Cookies and Device Data:
    • Browser type, IP address, and device information.
    • Cookies to store preferences and enhance site functionality.
  4. RFQ and Vendor Data:
    • Bulk order details, customization preferences, and vendor-specific interactions.

2. How We Use Your Data

  1. Order Fulfillment and Customer Service:
    • Process orders, manage shipping, and provide support.
    • Track RFQ submissions and bulk order inquiries.
  2. Customization and Personalization:
    • Offer tailored product recommendations and custom branding solutions.
    • Enhance the user experience by saving preferences for future visits.
  3. Marketing and Promotions:
    • Send promotional emails about new products, bulk discounts, and partner offers.
    • Allow users to opt out of marketing communications at any time.
  4. Analytics and Website Improvements:
    • Use cookies and web beacons to analyze user behaviour and optimize the site's performance.
    • Test and implement new features for better usability.

3. How We Protect Your Information

  1. Data Security:
    • Personal information is encrypted during transmission using TLS (Transport Layer Security).
    • Stored data is protected with advanced firewalls and access control mechanisms.
  2. Access Control:
    • Only authorized personnel have access to sensitive data.
    • Vendors can access their data through secure vendor dashboards.
  3. Secure Payment Processing:
    • Payments are processed through secure gateways compliant with PCI DSS standards.
  4. Regular Audits:
    • Conduct periodic security audits to identify and mitigate vulnerabilities.

4. Your Rights

  1. Access and Updates:
    • Users can access and update their personal information through the Account Settings page.
  2. Data Deletion:
    • Submit a request to delete your account and associated data via email.
  3. Opt-Out Options:
    • Unsubscribe from marketing emails by clicking the "Unsubscribe" link in any email.
    • Manage cookie preferences through your browser settings.

5. Cookies and Tracking Technologies

  1. What Are Cookies?
    • Cookies are small data files stored on your browser to improve your experience.
    • They help us remember your preferences, save your cart items, and enhance overall performance.
  2. Types of Cookies We Use:
    • Essential Cookies: Required for site functionality (e.g., login, checkout).
    • Performance Cookies: Track user behaviour for analytics purposes.
    • Functional Cookies: Save user preferences like language and location.
  3. How to Manage Cookies:
    • Enable or disable cookies in your browser settings.
    • Clearing cookies may log you out and reset site preferences.
  4. Third-Party Cookies:
    • Some cookies are set by third parties for analytics or advertising purposes.
    • For example, Google Analytics to measure site performance.

6. Vendor and Business Partner Data

  1. Vendor Data:
    • Vendors provide business details, product listings, and order fulfilment data.
    • Data is securely stored and accessible only through vendor dashboards.
  2. Business Partner Data:
    • Data related to RFQs, bulk orders, and customization requests is used for efficient communication and order processing.

7. Sharing Your Information

  1. With Vendors and Business Partners:
    • Share necessary order details (e.g., shipping information) with vendors to fulfil your purchase.
  2. Third-Party Services:
    • Collaborate with third-party services for payment processing, shipping, and marketing.
    • These partners are contractually obligated to protect your data.
  3. Legal Compliance:
    • Disclose information if required by law or to protect our legal rights.

8. Data Retention

  1. Duration:
    • Personal data is retained as long as necessary for order processing, customer support, and legal compliance.
    • Inactive accounts may be anonymized after a certain period.
  2. Account Closure:
    • Upon request, data will be deleted in accordance with applicable laws and regulations.

9. Privacy for Children

  1. Age Restrictions:
    • Our services are not directed at individuals under the age of 18.
    • Parental consent is required for users under the legal age in their jurisdiction.

10. Changes to This Policy

  1. Policy Updates:
    • This policy may be updated periodically to reflect new features or legal requirements.
    • Users will be notified of significant changes via email or site announcements.
  2. Review Policy:
    • We encourage users to review this policy regularly to stay informed.

11. Contact Us
For questions about this policy or to exercise your rights, please contact:
We are committed to maintaining the trust and privacy of our customers and business partners, ensuring all practices align with GDPR and TLS standards.