FAQ & Help

General FAQs

1. Can I use the same login for all Ecopha Bioplastics stores?
   • Yes, we use a single customer login system for all our domains. Once registered, you can log in to bioplastics.au, my.bioplastics.au, and other affiliated sites with the same credentials.
2. How do I place an order?
   • Browse the product categories or use the search bar to find your desired items.
   • Add products to your cart or submit a Request for Quote (RFQ) for bulk or customized orders.
   • Proceed to checkout using our one-step checkout process.
3. What is RFQ (Request for Quote)?
   • RFQ is designed for bulk buyers and businesses. You can request custom pricing for large orders, special quantities, or branded items.
   • Simply fill out the RFQ form with details like product type, quantity, and customization preferences. Our team will respond within 1-2 business days.
4. Which payment methods do you support?
   • We accept PayPal, Visa, MasterCard, American Express, and bank transfers.
   • For eligible customers, we also provide Buy Now, Pay Later options and instalment plans.
5. Do you offer multi-vendor products?
   • Yes, through our Webkul Multi-Vendor Marketplace setup, we feature products from multiple trusted vendors. You can view vendor details on individual product pages.

Magento-Specific FAQs and Troubleshooting

1. I’m facing issues during checkout. What should I do?
   • Ensure your browser is up-to-date and cookies are enabled.
   • Clear your cache or try using an incognito/private browsing mode.
   • Avoid using browser extensions that may block JavaScript or cookies.
2. Why do I need to enable cookies?
   • Cookies are essential for a seamless shopping experience. They help:
     • Store your preferences.
     • Keep your cart updated.
     • Enable faster checkout by saving session details.
3. How do I clear my browser cache?
   • For Chrome: Go to Settings → Privacy and Security → Clear Browsing Data.
   • For Firefox: Go to Options → Privacy & Security → Clear Data.
   • For Safari: Go to Preferences → Privacy → Manage Website Data.
4. What should I do if the website doesn't load properly?
   • Disable any ad-blockers or VPN services.
   • Refresh the page or try accessing the website on a different device or browser.
   • Use a stable internet connection.
5. Why am I being asked to clear my cache often?
   • Magento-based websites frequently update dynamic content and cached data. Clearing your cache ensures you view the latest product listings and updates.
6. Why does my cart show incorrect items?
   • This may happen due to cache conflicts. Clearing your cookies and cache should resolve the issue. If the problem persists, contact our support team.
7. Can I access vendor-specific products?
   • Yes, with our Webkul Multi-Vendor setup, you can view products by specific vendors. Use the "Shop by Vendor" filter to explore products from individual sellers.

Business and Sales Partner FAQs

1. How do I become a vendor on your platform?
   • Vendors can register on our Webkul Multi-Vendor Marketplace. Once approved, you can list and sell your products across all our domains.
2. Do you offer special rates for business partners?
   • Yes, we provide bulk pricing, custom branding options, and special partner programs for businesses. Use the RFQ feature to inquire.
3. Can I offer customized bioplastic products as a vendor?
   • Vendors can offer customizable products through our marketplace. Our platform supports logo placement, branded packaging, and other customization options.
4. How do I access vendor tools?
   • Approved vendors can log in to the vendor dashboard to:
     • Manage inventory and orders.
     • Customize product listings.
     • Track sales and analytics.

Support for Customers and Vendors

1. How can I track my order?
   • Registered customers: Log in to your account and check the "Order History" section.
   • Guest customers: Use our tracking page with your order ID and email address.
2. Can vendors track their sales and inventory?
   • Yes, the vendor dashboard provides real-time tracking of sales, inventory updates, and order statuses.
3. What if I encounter a technical issue while placing an order?
   • Refresh the page or clear your cache.
   • If the issue persists, contact our technical support team at [Your Contact Email] or through live chat.
4. Do you provide live chat support?
   • Yes, our live chat is available for immediate assistance during business hours (Monday to Sunday, 8:30 AM – 5:30 PM).

Cookies and Cache FAQs

1. Why does the website ask for cookie permissions?
   • Cookies enhance your shopping experience by storing session data, cart details, and site preferences.
2. What if I don’t allow cookies?
   • Some features, such as adding items to your cart or completing the checkout process, may not work as expected.
3. How do I enable cookies?
   • For Chrome: Go to Settings → Privacy and Security → Cookies and Other Site Data → Allow Cookies.
   • For Safari: Go to Preferences → Privacy → Enable Cookies.