Disclaimer of Warranties and Limitation of Liability

At Ecopha Bioplastics, we strive to provide accurate and reliable products and services. However, there are limits to our liability in certain situations, as outlined below. This policy applies to all platforms, including bioplastics.au, my.bioplastics.au, and other affiliated domains.

1. Disclaimer of Warranties

1. General Warranties:
   • All products and services provided by Ecopha Bioplastics are delivered "as is" and "as available."
   • We do not warrant that the operation of our website, services, or products will be uninterrupted, timely, secure, or error-free.
   • There is no guarantee that the results obtained from the use of our services will meet your expectations.
2. No Implied Warranties:
   • To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:
     • Warranties of merchantability or fitness for a particular purpose.
     • Warranties related to product accuracy, quality, or performance.
3. Third-Party Products and Services:
   • For products or services provided by third-party vendors on our platform:
     • Ecopha Bioplastics makes no guarantees about the accuracy or completeness of third-party information.
     • Vendor-specific warranties or guarantees may apply.

2. Limitation of Liability

1. Exclusions of Liability:
   • Ecopha Bioplastics and its affiliates will not be held liable for any:
     • Direct, indirect, incidental, punitive, or consequential damages.
     • Loss of profits, revenue, savings, data, or business opportunities.
   • These exclusions apply even if we were advised of the possibility of such damages.
2. Scope of Liability:
   • Liability is limited to the maximum extent permitted by law.
   • For defective products, our liability is limited to replacement, repair, or refund of the purchase price, as outlined in our refund policy.
3. Situations Beyond Our Control:
   • We are not responsible for damages caused by:
     • Misuse or mishandling of products.
     • Unauthorized modifications to the product.
     • Natural disasters, accidents, or other external factors.

3. Customer Responsibilities

1. Proper Use:
   • Customers are responsible for using our products as intended and following provided instructions.
2. Inspection and Reporting:
   • All products must be inspected upon delivery, and any issues must be reported within the specified timeframes (refer to the Refund Policy and Replacements Policy).
3. Limitations on Custom Orders:
   • For custom-branded or bulk orders, errors related to customer-provided designs, specifications, or incorrect input are not covered under liability.

4. Vendor and Partner Liability

1. Vendor-Specific Products:
   • Vendors selling through Ecopha Bioplastics are responsible for their products, including any warranties or guarantees they provide.
2. Business Partnerships:
   • Business partners managing their logistics are responsible for damages or losses during transit unless otherwise agreed upon in the RFQ.
3. Resolution Process:
   • Any disputes related to vendor or partner liability will be handled per the vendor’s policies, with assistance from our support team.

5. Dispute Resolution

1. Applicable Law:
   • All claims, disputes, or legal actions related to our products or services will be governed by the laws of Australia.
2. Arbitration:
   • In the event of a dispute, parties agree to resolve issues through arbitration before pursuing legal action.
3. Jurisdiction:
   • Any unresolved disputes shall be exclusively resolved in courts located in Australia.

6. Updates to This Disclaimer

1. Policy Changes:
   • This disclaimer may be updated periodically. Significant changes will be communicated via email or website announcements.
2. Acceptance:
   • By using our website and services, you agree to the terms outlined in this disclaimer.

7. Contact Us
For any questions or concerns regarding this disclaimer, please contact:
Our goal is to maintain transparency and trust with all our customers and business partners while ensuring high standards of product quality and service