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Delivery Information

Delivery Process

We aim to deliver your bioplastics products promptly and efficiently across Australia. Once your order is confirmed, we initiate the delivery process immediately.

  • For bulk orders or customized items, the processing time may vary depending on the complexity and order size.
  • Customers placing bulk orders can inquire about custom delivery arrangements via our Request for Quote (RFQ) system to receive tailored rates and timelines.

Delivery Charges

  • Delivery charges are calculated based on the weight, dimensions, and destination of your order.
  • Bulk orders may qualify for discounted delivery rates. Contact us via RFQ for custom delivery pricing tailored to your order size.

Delivery Timeframes

  • Metro Areas: 1-3 business days for most standard orders.
  • Regional and Rural Areas: 3-7 business days depending on the location.
  • Bulk Orders or Customization: Additional processing time is required for orders requiring custom branding or large quantities. Timelines will be provided upon order confirmation.

Bulk Order Delivery

  • Customers placing bulk orders can opt for palletized delivery or container shipping depending on the volume.
  • Eco-friendly options such as carbon-neutral shipping are available upon request.
  • For large-scale orders, our team can coordinate with preferred logistics partners to ensure smooth and timely delivery.

Delivery Tracking

We provide real-time tracking for all orders:

  • Registered Customers: Log in to your account to monitor your order status and view shipping updates.
  • Guest Checkout: Use our Tracking Page and enter your order number to track your shipment.

Main Couriers in Australia

To ensure reliable and timely delivery, we collaborate with the following courier services:

  • Australia Post: Standard and express shipping options.
  • StarTrack: For time-sensitive or oversized shipments.
  • Toll Group: Suitable for large bulk orders and heavy items.
  • CouriersPlease: Ideal for smaller parcels and local deliveries.
  • Sendle: Eco-friendly courier service aligned with our sustainability goals.

For bulk orders, our team can also arrange customized logistics solutions tailored to your business needs. Please use our RFQ system for inquiries about bulk shipping rates and arrangements.

Special Notes for Bulk Buyers

  • Orders requiring custom branding or design may have additional lead times for production and delivery.
  • We offer flexible shipping options for large orders, including partial shipments or staggered delivery schedules.
  • Dedicated account managers are available to assist with large-scale order logistics and special requirements.

For any inquiries about delivery options, custom rates, or timelines, feel free to contact us or submit an RFQ via our website.