Ecopha Bioplastics Shipping Policy

At Ecopha Bioplastics, we are committed to delivering your orders promptly and efficiently while ensuring transparency and sustainability in our processes. This Shipping Policy outlines the terms and conditions associated with the shipping of our products.

1. Shipping Regions
We currently ship our products globally. However, shipping availability may vary depending on local regulations and import/export restrictions. For any inquiries about specific regions, please contact our customer service team at [email address].

2. Processing Times
Orders are processed within 2-5 business days of payment confirmation. During peak periods, such as promotional events or holidays, processing times may be extended. Customers will be notified of any delays.

3. Shipping Methods and Costs

Domestic Shipping (Australia):
Standard Shipping: 3-7 business days.
Express Shipping: 1-3 business days.

International Shipping:
Standard International Shipping: 7-14 business days.
Expedited International Shipping: 3-7 business days.

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the estimated shipping cost at checkout. Free shipping may apply for orders exceeding a certain amount as part of our promotional offers.

4. Packaging
Ecopha Bioplastics is dedicated to sustainable practices. All products are shipped using eco-friendly, compostable, or recyclable packaging materials to minimize environmental impact.

5. Customs and Duties
For international shipments, the recipient is responsible for all customs duties, taxes, and brokerage fees that may be incurred. We recommend checking with your local customs office for specific regulations.

6. Delivery
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress. Delivery timelines are estimated and may vary due to factors such as customs processing, weather conditions, or other unforeseen delays.

7. Damaged, Lost, or Delayed Shipments
If your shipment is delayed, lost, or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with our shipping partners to resolve the issue promptly.

8. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy] link.

9. Contact Information
For any shipping-related inquiries, please contact us
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST)

10. Updates to This Policy
This Shipping Policy is subject to change without prior notice. Please review it periodically for any updates. The date of the last update is noted at the bottom of the policy.